Refund policy

Extract from the general conditions of sale:

4. Terms, delivery times and shipping costs – Delivery – Reservations

The delivery terms, times and costs are indicated on the description sheet of each Product.

The Seller undertakes to send the Buyer the Product(s) ordered within 2 working days following the date of order confirmation, unless a longer delivery time is announced in the Product description, the Seller taking in fact the firm commitment to ship the Products within the aforementioned deadline.

The Products are delivered to the address indicated by the Buyer in “my account”, and sent under the conditions he chose when ordering. It is therefore the sole responsibility of the Buyer to ensure that the information he communicates to Bien Stocker for this purpose is and remains correct and that it will allow him to receive the Products he purchases on the Site. . In the event that the information does not allow delivery, the Seller contacts the Buyer and offers to reship the Product at the Buyer's expense or to collect the Product at the Seller's premises if this is possible. Any storage costs remain the responsibility of the Buyer. A delay in delivery, or non-delivery due to lack of precision or error in the information provided by the Buyer cannot give rise to any reimbursement or compensation.

The Products travel at the expense and risk of the Seller. From the moment the Buyer takes physical possession of the Products ordered, the risk of loss or damage to the Products is transferred to him.

Upon receipt of the ordered Product(s), the Buyer is required to check the condition of the packaging and the Products. He must notify the carrier and the Seller by any means of any reservations about the delivered Product (for example: damaged package, already opened, etc.) and possibly refuse the Product and notify the Seller.

5. Right of withdrawal

In accordance with the legal provisions in force, in the context of a purchase made from a professional Seller, the Buyer has a period of 14 days from receipt of the Product(s) ordered to exercise, with said Seller, his right of withdrawal, without having to justify reasons or pay a penalty.

In the event of an order containing several Products placed with the same Seller, this period of 14 days runs from receipt of the last Product.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) in packaging identical to that used during shipping, allowing their remarketing.

Returns must also be accompanied by proof of purchase, a copy of the invoice or delivery note.

The Buyer exercises his right of withdrawal directly from the Seller concerned using:

of the standard withdrawal form attached in the Annex to be sent to the Seller at the address that he will indicate during their exchanges or indicated on the Site,
or by any means and in particular by email to the address indicated on the Site expressing the Buyer's desire to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.
Once the withdrawal form or declaration has been sent to the Seller, the Buyer must return the Product(s) concerned to the Seller within a reasonable time and, at the latest, within 14 days following communication to the Seller of the decision of the Buyer to withdraw.

The Buyer returns the Product(s) to the address indicated by the Seller on the Site or during their exchanges.

Bien Stocker will reimburse the sums paid (including delivery costs) at the latest within 14 days from the date on which the right was exercised with the Seller and Bien Stocker was informed thereof, according to the same means of payment as that used for the order. This reimbursement date may be deferred until recovery of the Product or until the Buyer has simultaneously provided the Seller and Bien Stocker with proof of shipment of the Product, the date retained being that of the first of these facts. .

6. Complaints - Mediation - Online dispute resolution

6.1 Complaints

At any time, the Buyer has the possibility to contact the Seller, to address any request or complaint relating to the Products ordered using the contact information present on the Site, in particular to assert its guarantees when they are in progress.

Disputes are settled directly between the Buyer and the Seller, the Buyer and the Seller undertaking to make their best efforts to reach an amicable resolution.

However, in the event that the Seller has not resolved the dispute between him and the Buyer within 10 working days from receipt of the complaint, Bien Stocker reserves the right, after having previously informed the Seller, to reimburse the Product to the Buyer.

Depending on the case, the declared dispute will result in either the return of the Product ordered or a refund.

6.2 Mediation

The consumer Buyer is informed of his right to use a consumer mediator free of charge.

In accordance with the rules applicable to mediation, any consumer dispute must be transmitted in advance to the Seller according to the procedure referred to in 6.1 before any request for mediation.

After prior contact with the Seller, the Mediator Service may be contacted for any consumer dispute for which amicable settlement has not been achieved at the following address: [insert mediator contact details]

6.3 Online Dispute Resolution Platform:

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals. 'European Union.

This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/

Appendix 1 – Withdrawal form

Please complete and return this form only if you wish to withdraw from your order placed with the Seller on the Bien Stocker Site.

To the attention of [name of Seller ......................................... ..........- service ...................................... ........... -

Seller's Address .............................................. .........

(E-mail: from the Seller ......................................... .........).

I/We(*) hereby notify you of my/our(*) withdrawal from the contract relating to the sale of the Product below:

………………………………………………………………………………….

Ordered on .................................. / Received on . .................................................. .......................

Name of Buyer(s): ......................................... .................................

Address of the Buyer(s): ......................................... .................................

Signature of the Buyer(s) (only if this form is notified on paper):

Date : ................................................ .........................

(*) Delete the unnecessary